I'm an experienced UX/Product Strategist & Design Leader who delivers user-centric and business-aligned outcomes that enhance customer satisfaction, loyalty, and retention.
My specialties include experience strategy, service design, product design, design research, and AI-powered product innovation.
10+ years in agency, consulting, and in-house roles.
Select clients: Qualtrics, Walmart, Apple, Google, Cue Health, NFL, Salesforce, Microsoft, Intuitive, Amazon, FX Networks, WWE, BCL Fox, JPM Chase, Johnson & Johnson, J&J Pediatrics, Natures Plus, GE, NPR, L'Oreal, Diageo, Neutrogena, & more
LinkedIn, mmpaolel@gmail.com